Today I upgraded a customer to ESXi 6.5 Update 1, but unfortunately some of them ended up purple screening at reboot after they were updated.
Affected Servers so far
- HPE BL460c Gen9
- HPE DL360p Gen8 (Reported by anonymous user)
- HPE DL380 Gen9 (Reported by Bernhard)
- HPE DL380 Gen8 (Reported by Ralf)
- HPE DL380p Gen9 (Reported by Victor)
PSOD: #PF Exception 14 in world 68297:sfcb-intelcim IP 0x41801b704d8f addr 0x443919649c000
In short the customer was running ESXi 5.5, and I reinstalled the servers using HPE 6.5 Update 1 OEM Image found here: https://my.vmware.com/web/vmware/details?downloadGroup=OEM-ESXI65U1-HPE&productId=614
I configured the servers and found that VMware Update Manager had 3 additional updates:
Oddly it still wanted to install Update 1. I had already updated some Gen8 servers, and they had no issue with me installing all updates, so I went ahead and installed all three updates. But in this case the server never came back online. Instead it kept giving a PSOD on boot:
After some investigation I found it to be caused by the Ixgben driver updates. It is a driver for Intel network adapters. This also corresponded with the PSOD coming from sfcb-intelcim.
Anyway I contacted HPE Support, and the supported just heard of a similar case, so he wanted some logs and promised to return to me asap.
HPE Support return a little later and told me that they do not have a record of the noted kernel exception, so I was probably among the first to experience the error, if not the first. Hooray I was the first!
HPE Returned and stated that those two updates should just be excluded, since it is a driver delivered by intel, and it does not work with the HPE firmware.
You should also avoid the VMware 6.5 Update 1 in Update Manager. I guess it also contains a ixgben driver from intel.
To quickly return to a working installation without reinstalling. you can press Shift+R during startup to get back to a working configuration. Thank you to my college André Briand de Crévecoeur for bringing this to my attention. https://kb.vmware.com/kb/1033604